About the Study

The Health Management Academy (The Academy), in partnership with Picis, conducted the first national study of the largest health systems in the U.S. to measure the impact of emergency department (ED) management on health systems and identify best practices for ED service delivery.
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Key findings

• Strategy: Health system executives universally have stronger strategic planning and recognize ED Services as critical to their health system’s overall success;
• Leadership: The system-level management infrastructure to execute strategies across ED Services remains under-developed in most health systems; and
• Information Technology: Higher performing health systems utilize IT far more extensively and IT represents the biggest opportunity for solving the challenges of the ED.

Participant profile

• Organizations in this study have average annual net patient revenue of $2.0 billion, and handle a total of 14.9 million annual ED visits which represent 12.5% of all annual ED visits in the U.S. (119 million).
• Study respondents were recruited from The Academy membership, which includes executives from approximately 90 health systems that account for 50% of the hospital net patient revenue in the country and represent 50% of the nation's hospitals of 100 beds or larger.

"…Hospital leaders, their organizations and their patients will benefit from the adoption of the best practices and innovations recommended by the study." 

Drew Swiss
Vice president of finance
Montefiore Medical Center