Emergency Support During Off Hours

Picis provides clients with emergency support 24 hours a day, seven days a week, including holidays. Emergency support covers all vital software malfunctions. During off hours, an experienced support technican will be on call to handle your emergency. The Emergency Support Service will not cover questions related to the use of products or report writing questions. Your support representative will address these questions during normal business hours.

To request emergency support, dial the main Picis phone number, (781) 557-3000 or (866) 405-5402.

Picis will address your issue as soon as possible. For additional information on Picis' Emergency Service policy and what defines vital software malfunctions, contact your support representative.